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A Qualitative Analysis Of Conflict Management Style And Employees’ Performance Of Organizations In Northern Region Of Ghana
(Uganda Technology and Management University, 2023) Abdulazeez Alhaji Salau
The outcome of industrialisation and globalisation has lead organizations to be confronted with structural, staffing role, and resource allocation. This has resulted into various form of conflict and lead to significant changes in ways organization manage conflicts. In Ghana, one of the giant member states in West Africa is fast becoming industrialized and having challenges associated with the resulting complexity in both public and private sectors of the economy. The study thematically examined conflict management style and employee performance in selected organizations of northern region of Ghana. The study adopted phenomenology approach to understand the essence and underlying structure of conflict management styles through qualitative explorations of fifteen staff across the assemblies in the region. It is also established that the avoidance style mostly leads to avoidant decisions in organizations and also the avoidance style leads to avoidance of radical innovation which also bad for organizations and therefore the avoidance style is not not good for decision making and innovation in organizations. The study therefore recommended that employee should, imbibe the spirit of sacrifice and selflessness as a means of ensuring that conflicts are nipped at the bud before escalating.
A QUALITATIVE EVALUATION OF COMPATIBILITY OF DIGITAL BANKING CHANNELS AND BEHAVIOUR OF NIGERIAN CONSUMERS
(Faculty of Management Sciences, Rivers State University, 2022) Abdulazeez Alhaji Salau
Digital banking channels are products of advances in Information and Communication Technology (ICT). The proliferation of telecommunications and the advancement of technology, especially mobile technology, have spurred growth of mobile banking. In Nigeria, the economy is largely cash oriented with increase in cash transactions despite the availability of technology for remote transactions. This indicated that a large number of people still prefer to do cash transaction than using digital channels. Hence, this study focused on the behaviour of customers who are hesitant to carry out financial transactions using digital banking channels. The study adopted an exploratory research approach using convenience sampling method to elicit information from eight selected bank customers through a semi structured interview guide as research instrument. Data was analyzed using thematic analysis which involved the identification of themes based on the responses to address the objectives of the study. The study revealed that the respondents have adequate knowledge of digital banking and are frequent users. Also, the respondents identified various levels of fraud as significant risks and expressed fear and concern about the safety of their transactions.
A REVIEW OF ENTREPRENEURIAL CLUSTER INITIATIVES AND ITS ADOPTION AS STRATEGIC TOOL IN AGRI-BUSINESS DEVELOPMENT: EVIDENCED FROM KWARA
(LAGOS STATE UNIVERSITY, OJO FACULTY OF MANAGEMENT SCIENCES DEPARTMENT OF BUSINESS ADMINISTRATION, 2017-11-10) Abdulazeez Alhaji Salau
The global interest in the study of the cluster has increased significantly in the last decade. The attention and recognition accorded this important phenomenon derive from the fact that it is closely related to competitiveness and innovation, and thus it has been traditionally applied to sectors that focus on innovation as a core value, such as information technology, electronics, car manufacturing, biotechnology, and oil and gas industry. Clusters are conspicuous and universal features of today’s economy. For decades, the conventional wisdom among local Nations pursuing growth was to attract a large firm to relocate to their domain. (Greenstone, Michael, Richard Hornbeck & Enrico Moretti, 2010). Today, many policymakers state that they want their regions ‘to be the next Silicon Valley’. Policymakers are especially eager to announce the launch of an entrepreneurial cluster in a hot industry particularly Agriculture
Academic Entrepreneurship In Nigeria: A book of Reading
(University of Abuja Press, 2023) Abdulazeez Alhaji Salau
The primary aim of this chapter is to highlight the roles of business incubation and science parks in facilitating academic entrepreneurship. This chapter explores how best to utilize business incubation and science parks in managing the connection between business incubation centres and higher educational institutions. It examines the activities of business incubation and science parks as they relate to entrepreneurial universities and provides an overview of the key challenges associated with developing entrepreneurial universities. Findings are presented in the form of a conceptual framework that facilitates an improved understanding of the benefits of connecting the capabilities, activities, and outcomes associated with higher education and business incubation. The goal of this chapter is to contribute to a general understanding of the economic growth and development impact of business incubators, thereby assisting governments and policymakers in creating environments that promote entrepreneurship and national development. The definitions, types, strategies, and programmes of business incubation are all covered in detail in this chapter. This chapter also covers the stages of incubation programs, including the start-up, early-stage, and expansion stages. The statistical evaluations of business incubators all over the world are also discussed. The chapter offers a lens by which to consider the design of BICs as they relate to Academic entrepreneurship and offers pathways to consider future research.
Adopting Kendall’s Tau BCorrelation Model toAssess OrganisationalConflict and JobCommitment of OlamFlour Mill, Ilorin
(journal published by the Department of Political Science, College of Social and Management Sciences, Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria., 2025-06-30) Abdulazeez Alhaji Salau
The existence of every organisation is a result of the peace and harmonious working relationship enjoyed by both the staff and management of such companies. Olam Flour Mills Limited is no exception, though the company records some differences emanating from internal wranglings and staff commitment issues. The objective of the study is to investigate the impact of job commitment on organisational conflict in Olam Flour Mills, Ilorin. The study, making use of a finite population of 232 staff members of the company, adopts a survey research design that is cross-sectional in nature. Using Krejcie and Morgan’s table (1970), the study’s sample size was determined to be 148. The study employed a simple random sampling technique because the staff share similar characteristics. The findings were analysed using multiple regression analysis to test the hypothesis. The results indicate that job commitment has a significant impact on organisational conflict, with a value of 0.423 and a significance level of 0.000. The study concludes that job commitment significantly affects organisational conflict. Therefore, management of conflict in Olam Flour Mills Ilorin among staff greatly affects the organisation. The study recommends that organisations should place emphasis on managing conflicts effectively because poor conflict management can have devastating effects on an organisation
AN ASSESSMENT OF PERCEPTIONS ON ENTREPRENEURSHIP AND SELF-RELIANCE AMONG COOPERATIVE SOCIETIES IN KWARA STATE, NIGERIA
(2019) Abdulazeez Alhaji Salau
This study examined cooperative society’s perception on their entrepreneurship and self reliance activities, using kwara state, Nigeria as a case study. The study was hinged on two construct- the cooperative entrepreneurship and self-reliance. For the study, twelve (12) cooperative societies were selected. The finding revealed amongst other things that self-reliance is sequel to cooperative entrepreneurship as it allows members to govern their own lives and economies. Cooperative are community rooted and democratic which allows them to attain self-reliance through their futuristic plans and internally generated funds. The study concluded that cooperative entrepreneurship is premised on the principle of self-reliance and self-sustenance as members were able to govern themselves through cooperatives. It is recommended that viable cooperative entrepreneurship activities should be disintegrated from external influences of government and other agencies. Cooperative legislations should be tailored towards making cooperatives entrepreneurially friendly.
An Exploratory Analysis of Customer Relationship Management on End-User’s Experience in Globacom Nigeria Limited
(Department of Business Administration University of Ilorin., 2021-03-12) Yusuf Ismaila
Abstract This research explores the relationship between customer relationship management on end-users' experience with a particular reference to globacom Nigeria limited, Ilorin West Local Government Area, kwara State. It is oimed at finding out the extent to which a good customer relationship monogement helps in having a positive end-user experience in globocom Nigeria limited, florin West Local Government Area, kwora State. in an attempt to establish the thrust of this research, primary data was generated through self-administered questionnaire. Both descriptive and inferential statistics were utilized for data analysis with the aid of statistics package for social sciences (SPSS). Descriptive data were analyzed using simple percentoge table and regression anolytical tools were used to test the hypothesis. Primary data were obtained through a cross sectional survey, using a well-structured, self-administered questionnaire to 348 subscribers of globocom subscribers in Illorin West Local Government Area, Kwara State, Nigeria. The data were analyzed using descriptive and inferential statistics. Findings revealed that a positive and highly significant (0.05) relationship exist between sustainable service innovation and customer commitment and competitive service innovaan and product performance.
Analysis of Entrepreneurial Innovation and Sales Growth in the Informal Sector: Evidence from Lagos State, Nigeria.
(2019-09) Sodeinde, G.M., Brimah, A.N. (PhD) & Mustapha, ‘R.O. (PhD)
There has been a significant contribution of the informal sector in terms of generating employment and also in the development of the national income of the country, ever since the rate of unemployment has been in increase, most of the third world countries including Nigeria have been incapacitated to employ workers due to economic meltdown and recession of the 1980s. it is on this instance that this study aimed at examining the impact of entrepreneurial innovation on organisational sales growth and organisational profitability among the professional carpenter and furniture makers association in Lagos state. The cross sectional design was employed to describe how independent constructs affects the dependents. The study also has a population of 75,123 out of which a sample of 382 was selected from the APCF, using Kriecie and Morgan‘s (1970). Additionally, a close ended questionnaire with 5 Likert Scale point was employed in enquiring from the targeted respondents. The result of this study revealed that entrepreneurial innovation significantly affects the organisational sales growth and organisational profitability. Hence this study concluded that entrepreneurial innovation among professional carpenter and furniture makers association in Lagos State significantly affects the organisational sales growth and organisational profitability. Lastly, the study recommended that efforts should be concentrated on improving the entrepreneurial innovation in an organisation so as to influence the organisational sales growth and organisational profitability.
Analysis of Entrepreneurship Pedagogy and Students' Mindset towards Self Employment in Nigeria
(Journal of Management and Science, 2021) Salau A. A. & Akanbi L. K
The support from higher institutions to facilitate entrepreneurship development courses is at an alarming rate at all levels. Despite this support, the rate of unemployment among university graduates continues to increase daily. The study examined how entrepreneurial curricula in selected universities in Kwara State influence students' mindset on entrepreneurship. The study adopted a thematic analysis based on data collected from the in-depth interviews obtained from nine students across the selected universities in Kwara State. They concluded that students were engaged in industrial attachments, vocational skills, workshops, and group projects that greatly influenced students' mindsets toward entrepreneurial behaviours through skills acquisition and team building. The findings also revealed that the study has implications on strategy development for entrepreneurship development curricula of universities in Kwara State and students' goals. Therefore, it is recommended that the students' entrepreneurial mindset should be enhanced through career team building; the schools should encourage undergraduates to attend workshops, acquire vocational skills and also encourage the students on holiday jobs.
Analysis of Ethical and Sustainable Development Practices in Selected Manufacturing Firms and Nigerian Banks
(2020-03) OLANIPEKUN, WAHID DAMILOLA, (PhD), MUSTAPHA, RAHMAN OLADIMEJI, (PhD), LASISI, FATAI ADEBAYO, (PhD) and BAMIDELE, AYODEJI GBENGA, PhD.
ANALYSIS OF WORK FAMILY BALANCE ISSUES AND EMPLOYEE COMMITMENT IN SELECTED POLYTECHNICS IN KWARA STATE
(2022-04) YUNUSA RAHEEM BELLO, RAHMAN MUSTAPHA (PhD) & AMINU BRIMAH (PhD)
AQUALITATIVE EVALUATION OF COMPATIBILITYOF DIGITAL BANKING CHANNELS AND BEHAVIOUROF NIGERIAN CONSUMERS
(Nigerian Journal Of Management Sciences, 2022-08-23) Salau, A. A. Oladosu, M.O, Akanbi, L.K, Ajeigbe, M.B.
Digital banking channels are products of advances in Information and Communication Technology (ICT). The proliferation of telecommunications and the advancement of technology, especially mobile technology, have spurred growth of mobile banking. In Nigeria, the economy is largely cash oriented with increase in cash transactions despite the availability of technology for remote transactions. This indicated that a large number of people still prefer to do cash transaction than using digital channels. Hence, this study focused on the behaviour of customers who are hesitant to carry out financial transactions using digital banking channels. The study adopted an exploratory research approach using convenience sampling method to elicit information from eight selected bank customers through a semi structured interview guide as research instrument. Data was analyzed using thematic analysis which involved the identification of themes based on the responses to address the objectives of the study. The study revealed that the respondents have adequate knowledge of digital banking and are frequent users. Also, the respondents identified various levels of fraud as significant risks and expressed fear and concern about the safety of their transactions.
ASSESSING CORPORATE SOCIAL RESPONSIBILITY PERFORMANCE OF SELECTED ENTREPRENEURIAL CONSUMER GOOD MANUFACTURING COMPANIES IN NIGERIA
(2019-12) Monsur O. Jimoh and Rahman O. Mustapha (PhD)
The study examined the impact of Corporate Social Responsibility (CSR)on performance of selected consumer goods manufacturing companies in Nigeria. The objective of the study is to adopt Philanthropy variables of CSR activities in examining the non-financial performance variable of selected consumer goods manufacturing companies in Nigeria. The study employed primary data with the aid of questionnaires and adoptKrejcie and Morgan's Table of sample selection for sample determination while two companies within Ibadan Metropolis were selected for the study. Linear regression, Statistical Model Summary and ANOVA Correlation were the methods of analysis employed to test the study's hypotheses. Variables identified were Social Project Implementation (SPI) and Educational Aids (EA), Corporate image (CI) and Customer Loyalty (CL). It was found that SPI, and EA significantly impacted on CI and CL. [(r, -0652 P₁000) (r.7²-000,000)]. From the result of the study, it is recommended that the companies should shift their financial might from direct marketing to investment in highly beneficial CSR as a means of gaining huge positive returns and customers' loyalty.
Assessment of Effectiveness of Social Assistance Programs on Market Participation in Kwara State, Nigeria
(2023) Professor S. B. Isiaka, Dr. Abu Zekeri, Dr. Rahman Mustapha and Monsur Jimoh
This paper examines the impact of social assistance programs on market participation in Kwara State, Nigeria. It examines the various social assistance initiatives implemented in the region and analyzes their effectiveness in promoting economic activities through market engagement. The study employed quantitative research methods, and primary data were obtained by means of a well-structured questionnaire. Analytical Techniques Descriptive statistics was used to describe the socioeconomic characteristics of the respondents. In analyzing the determinants of variables in the study area, regression analysis was adopted. The target population includes beneficiaries of social assistance programmes in Kwara State who were captured in the National Social Register for the poor and vulnerable. A multi-stage sampling technique was employed, and 110 beneficiaries were identified through the sampling. The findings revealed that social assistance programs play a vital role in enhancing market participation and fostering economic development in Kwara State. The study recommended that social assistance programmes be designed to address the specific needs and challenges faced by individuals and communities in Kwara State.
Assessment of Holistic Marketing Practices and Customer Satisfaction in Nigerian Banking Industry
(African Journal of Management and Business Research, 2023-01-31) Salau A. A., Ajeigbe M. B., & Toluyemi S.T.
In the ever-evolving landscape of the Nigerian banking industry, the integration of technological advancements has become a pivotal factor in shaping holistic marketing practices and subsequently influencing customer satisfaction. This study investigates the profound impact of technological innovations on the adoption of holistic marketing strategies and its consequent effects on customer satisfaction within the Nigerian banking sector. Drawing from data collected from a sample population of Kwara State Polytechnic students, totaling 400 respondents, and utilizing the Structural Equation Model (SEM), this research explores the intricate relationship between technology, holistic marketing, and customer satisfaction. The findings reveal that as technology continues to reshape the industry, Nigerian banks are increasingly adopting holistic marketing approaches that align customer touchpoints, streamline operations, and enhance customer experiences. The study highlights the effectiveness of these strategies in engendering greater customer satisfaction, which, in turn, contributes to improved brand loyalty within the Nigerian banking sector. As a result, the study recommends that banks adopt holistic marketing practices by ensuring a coordinated and integrated approach to marketing in order to ensure customer satisfaction.
Assessment of the Impact of Social Care on Local Consumption in Kwara State, Nigeria
(THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 2023-06-12) Zekeri Abu; S. B. Isiaka; Dr. Rahman Mustapha; Monsur Jimoh
This paper examines the impact of social care on local consumption in Kwara State, Nigeria. The study employed quantitative research methods and primary data were obtained by means of a well-structured questionnaire. Analytical Techniques Descriptive statistics were used to describe the socio-economic characteristics of the respondents. In analyzing the determinants of variables in the study area, regression analysis was adopted. The target population includes beneficiaries of social care programs in Kwara State who were captured in National Social Register for the poor and vulnerable. A multi-stage sampling technique was employed and 150 beneficiaries were identified. The findings revealed that social assistance programs play a vital role in enhancing local consumption and fostering economic development in Kwara State. The study recommended that government should allocate adequate funding to the implementation of social care programs and ensure their long-term viability and effectiveness.
ATMOSPHERIC AMBIENCE INFLUENCE ON CUSTOMERS’ EXPERIENCE IN SERVICE MARKETING
(Federral University, Oye-Ekiti, 2023-10-11) Adebayo Adeyemi Abdulwasiu
This study examined the consequence of atmospheric ambience on customers’ experience in service marketing with special interest in store-based retail business. Quantitative technique was used as a research design; the population size was infinite as the study focuses on the customers of 19 retail outlets in Lagos state metropolis. Survey method through questionnaire was used to collect the primary data; Godden (2004) model sample size was adopted and 246 was determined as sample size, convenience sampling techniques was employed in the study. Out of the 246 copies of the questionnaire that were administered, 150 were finally retrieved and coded for data analysis. Standard multiple regression (SPSS version 26) was adopted to analyze the data. The conclusion of the study shows that retail store ambience is probably one of the most important factors in attracting and retaining customer and enhancing positive customer experience in retail outlets. The study recommends that the retail stores practitioners should try as much as possible to emphasise more on ways of improving their retail store environment and also make frantic effort in ensuring that their customers have easy access to and fro the retail store by effectively managing the parking lot of their retail store environment.
Bank High Interest Rate and Business Performances of Small and Medium Scale Enterprises (SMEs) in Osun State, Nigeria
(Department of Economics, Faculty of Humanities, Social and Management Science, Bingham University, Karu, 2020-12-13) Ajayi Ezekiel Oluwole Ph.D; Yusuf Ismaila Ph.D
The extent to which high interest rates affect the business performance of SMEs in Nigeria has been a subject of debate. The objective of this study is to investigate the effect of high bank interest rate loans on the business performance of SMEs in Osogbo metropolis, Osun State, Nigeria. To achieve this objective, a well-designed questionnaire on a five (5) Likert scale was randomly administered to the selected SMEs in Osogbo metropolis. The data collected were analysed using regression analysis. Two hypotheses were formulated and tested, and the results of the study revealed that high interest rates have a negative impact on the business performance of SMEs, as most of the SMEs find it very difficult to pay back the loan. The study therefore recommended that there is a need for the government to rejig all SME financing policies to make them more effective and equal and mandate banks to give low single-digit interest rates to SMEs to enhance their respective business operations and performance.
Business Ethics and Employees Satisfaction in Selected Micro and Small Enterprises in Ilorin Metropolis, Kwara State, Nigeria
(KIU Journal of Social Sciences, 2018) FATAI BELLO; ISMAILA BOLARINWA KADIRI,; SULU BABAITA ISIAKA
Micro and small Enterprises (MSE) in Nigeria continue to fail despite huge yearly sectorial allocations, policies and intervention funds that are geared towards making them the driving force of the economy. This study examined ethical practices among MSEs’ owner/managers as well as how they apply same in their managerial activities. It also examined the relationship between ethics and the employee satisfaction. The study used cluster sampling to select eighty-nine (89) business owners and one hundred and seventy-eight (178) employees of the selected businesses. The business cut across ten distinct MSEs sub-categories operating within Ilorin metropolis, Kwara State, Nigeria.. Data were collected through self administered questionnaires and analyzed using descriptive, comparative, correlation and student t-test of significance. The result obtained further showed that the owner/managers do not apply ethical practices and behaviour in their managerial style despite having substantial understanding of what constitute ethics and ethical practices. The results obtained shows that the employees perceive that their owner-managers lack ethical leadership with the mean of 2.753 falling below the 3.0 cut off point. This was shown to have negative impact on the job satisfaction of their employees and probably responsible for the continued under-performance and failure of MSEs in Nigeria. Based on these findings, it was recommended that MSE’s owner managers should introduce ethical values to their employee through role modeling and consistent practice of the same. Effort should be made to reward those who espoused high moral culture and deter those who flout the moral code.
BUSINESS TECHNOLOGICAL INNOVATION AND CUSTOMER SATISFACTION AMONG COMMERCIAL BANKS IN ILORIN METROPOLIS
(Journal of Accounting, Maanagement and Financial Technology (JAMAF), Summit University, Offa, 2023-01-17) Kamoru Lanre Akanbi, Sunday Joseph Adebayo
Until recently, business innovation studies focused on radical, technology-based innovations in large firms whereas innovation patterns in small enterprise had widely been neglected. Scholars and practitioners alike are concerned about the poor level of customer satisfaction in the banking sector. However, in recent times, since the cost of retaining existing customers has been confirmed to exceed that of acquiring new ones, the emphasis has been on retaining existing customers. This study examines how bank customers’ satisfaction could be improved through some specific innovative practices. This study focused on three banks within Ilorin metropolis in Nigeria. The descriptive research design was adopted.384 self-administered, structured questionnaires were distributed, out of which 332 copies were returned. Data was presented using frequencies and cross tabulations. One-sample t-test and Analysis of Variance were used to test hypotheses. The results of standard multiple regression indicated that product innovation has a positive and significant effect on customer satisfaction with coefficient value of .194 and a critical value of t=2.435, p-value (0. 016) < 0.05. Results also indicated that process innovation has a positive and significant with customer satisfaction. The coefficient has the value 0.257 and a critical value of t=3.532, p-value (0.001) < 0.05. Result indicated that marketing innovation has a positive and significant customer satisfaction. The coefficient has the value 0. 240 and a critical value of t=2.784, p-value (0.006) < 0.05. Technological innovation has a positive and significant effect on customer satisfaction as well with coefficient value of .261 and a critical value of t=3.076, p-value (0. 002) < 0.05. The study recommended that these banks should go beyond the conventional practice of outward show of appreciation of customer patronage, but rather work towards resolving customers’ complaints, and meeting their needs promptly, and should be proactive on innovation mix to enhance their performance.

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