Perceived Organisational 22Supports and Employee Turnover: Moderating Effect of Job Satisfaction in United Bank for Africa, Ilorin Branches
Date
2021-04-15
Authors
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Publisher
Renaissance University Journal of Management and Social Sciences (RUJMASS)
Abstract
Effectively attracting, developing, managing, motivating and retaining committed employees have
become a critical success factor for sustained organisational performance. In Nigeria, employee in
the banking sector are in fear as to when their employment will come to an end. This has prompted
high degree of turnover within the sector, hence the study examined the organisational support and
employee turnover in United Bank for Africa Ilorin Branches, with a moderating effect of job
satisfaction. The study employed the use of focus group discussion of among 28 permanent staff of
the Bank Branches in Ilorin Metropolis. The study identified the organisational factors which affect
job satisfaction and reduce employee turnover in the Bank. Most of the participants in the focus
group also identified good reputation and high standard of the company as factors for job
satisfaction. Therefore, participants agreed that job satisfaction can lead to employees, turnover.
Employees prefer to work and stay longer where and when they are satisfied with their work. It
therefore recommends that management should identify and develop the most essential factors in
motivation and put them into consideration to take action on employees’ needs and wants with a
view to bringing about job satisfaction. Customer satisfaction and enhance profitability as well as
business performance.