Conflict Management and Organisation Performance in Nigerian Tertiary Institution
Loading...
Date
2022-03-30
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Management and Education
Abstract
Tertiary institutions in Nigeria operate in a turbulent environment that truncates their academic performance. Tertiary institutions are faced with numerous challenges in which conflict is essential to it. This prompts a need for appropriate strategies that would help them to build a healthy and uninterrupted working environment that would improve their performance. The question is now whether conflict management strategies adopted by the Federal Government of Nigeria as the employer (Management) to make a truce with the academic staff union of universities are jointly working to resolve the conflict between them that degenerated into industrial action. This study investigates the effect of conflict management strategies on organisation performance in tertiary institutions in Nigeria. This study explored quantitative technique, the questionnaire was distributed to 357 respondents using a convenience sampling technique. Multiple regressions were explored to analyse the data collected. The statistical findings indicated a positive significant relationship between determinants of conflict management strategies (such as accommodation strategy and compromising strategy) and organisation performance. The finding revealed that conflict management strategies have a positive significant impact on organisation performance in Nigerian tertiary institutions. The study implication showed that failure to utilise conflict management strategy effectively could hinder organisation performance. Therefore, it is recommended that the Federal Government of Nigeria should make a critical improvement on the strategies adopted and focus on accommodation strategy, compromising strategy as well as alternative dispute resolution (ADR) to create a sense of belonging and avoid industrial action.
Keywords
Accommodation Strategy, Compromising Strategy, Conflict Management, Performance, Tertiary institution