NEGOTIATION AS A CONFLICT MANAGEMENT TOOL AND EMPLOYEE COMMITMENT AMONG HEALTHCARE PROFESSIONALS IN KOGI STATE, NIGERIA
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Date
2019-07-17
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AL-HIKMAH MANAGEMENT REVIEW, DEPARTMENT OF BUSINESS ADMINISTRATION, AL-HIKMAH UNIVERSITY, ILORIN
Abstract
The primary responsibility of health care workers is to collectively see to the well-being of the patients, although there have been increased agitations by other medical professionals contesting this practice in recent time. This situation has led to interdisciplinary conflicts amongst the health care professionals. This study seeks to examine the impact of negotiation on employee commitment among healthcare professionals. Data were collected through structured interviews of eight executives purposively selected from labour unions within the establishment. Thematic analysis was carried out using Nvivo 12 software and four sub themes emerged: team spirit, job security, salary relativity and headship. The study found that all the themes have a positive relationship with employee commitment. Thus, well-structured conflict management strategies will lead to increased employee commitment. Managers must have the ability to understand negotiation skills and to deploy appropriate negotiation styles to extract the commitment of workers towards increased performance. The study therefore recommends that the government should take the issue of signed agreements during negotiation very seriously in order extract the commitment of employees, while management of healthcare institutions should get themselves acquainted with the dynamics involved in negotiation
Description
Negotiation is a problematic issue in the Nigeria health sector as it has perpetually become part of the “anthem” being used or sung by both the labour and the government when issues of disagreements come to the fore.