ADMINISTRATIVE PROCESSES AND THE CHALLENGES OF SERVICE DELIVERY IN CONTEMPORARY NIGERIAN BUREAUCRACY
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Date
2016
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Abstract
This paper examines the effect of bureaucracy, administrative processes and procedures on service
delivery in Nigeria. This article view bureaucracy as a process and standard operating procedures
established for the conduct of the government business; which has significantly affected service
delivery in the Nigerian public sector. This work attempts to comprehend how the existing rigid
bureaucracy (institutionalized holdup) has thwarted the deliverance of democratic dividends in
Nigeria. Findings show that various administrative bottlenecks and strict adherence to
bureaucratic procedures are attributable to some of the failed policies, programmes and
incidences’ of abandoned projects in Nigeria. Nevertheless, the article argue that, since
administrators are saddled with the task of implementing programmes and policies of government,
they must observe all the laid down rules, regulations and at the same time possess some level of
flexibility as the situations demand. The paper concludes that the Public service rules and
regulations should be structurally flexible to address critical cases and emergency situations.