Impact of Electricity Service Quality on the Performance of Manufacturing SMEs in Nigeria
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Date
2017-06
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Abstract
Purpose: The objective of this paper is to determine the impact of
electricity service quality on both financial and non-financial performance
of manufacturing Small and Medium Enterprises SMEs in Nigeria.
Design/Methodology/Approach: Survey questionnaire was used to collect
data from 201 Managers, Chief executive officers and owner managers of
SMEs that are members of Manufacturers Association of Nigeria MAN.
Simple regression analysis was done with the use of SPSS version 22.0.
Findings: The results indicate that quality of electricity tends to account for
more than 50% of the variances in the financial and non-financial
performance of manufacturing SMEs in Nigeria.
Implications/Originality/Value: This paper contributes to the existing
literature on the empirical investigation into the use of service quality as a
measure of electricity service and also emphasizes the importance of
electricity to the performance of manufacturing SMEs in the developing
countries. It recommends that future research may consider collecting
longitudinal data to eliminate bias related to time