Workforce Diversity Management Strategies and Organisational Performance in the Food and Beverage Industries in Lagos State, Nigeria
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Date
2018
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Abstract
Workforce Diversity Management is gradually being used and becoming acceptable as a significant organizational
resource in esteems to whether the objective is to be an employer choice, to offer outstanding customer service, or to
sustain a competitive advantage. It also has verified to have controlled to an opinion of being essential for
organizational performance especially in the Food and Beverage Industry in Nigeria. This ultimate faith forces
managers to hold and understand the theory of workforce Diversity, its benefits and challenges. As such, this study
examined the effect impact of workforce diversity management towards organizational performance which focuses
into the food and beverage industry within the larger manufacturing sector. The research also emphases on
workforce diversity management which contains the employee communication(EC) as a mechanism in reducing
conflicts and talent availability(TA) which are the utmost critical variables amongst the others. The study employed
primary data mainly for revalidation of results and inferential information from secondary sources. Primary data was
harnessed from the views of managers and employees of the foods and beverage industries through questionnaire.
The study adopted cross sectional research design and considered 3 multinational corporations in the food and
beverage sector in Nigeria based on random sampling technique. The sample size constituted the lower, middle and
senior level staff of the multinational Corporations at their headquarters and plants to achieve the objectives of this
study based on the two hypotheses that were formulated. Both descriptive and inferential statistical techniques were
employed. The statistical tools used included cross tabulations, Mean, Regression and Correlation analysis with the
aid of SPSS computer packages. The results showed that employee communication (EC) have significant effect on
organizational effectiveness (OE) (at P=0.000). It was discovered that talent availability (TA), has significant
relationship on employee retention (ER)(at P= 0.002), the study reflected that Workforce diversity represents both a
challenge and an opportunity for business and corporate entity. Hence, no organization in this dispensation of
Globalization can survive without workforce Diversity. The study recommends that; organization ought to accord
due priority for optimum utilization of strength of workforce diversity and institute measures to enhance
commitment among the employees for improvement of organizational performance. Organizations should make
workforce diversity management a core business value because diverse work teams bring high value to
organizations and respecting i