Flexible Working Arrangements and Employees’Job Satisfaction in Hospitality Industry
Loading...
Date
2023-09-09
Journal Title
Journal ISSN
Volume Title
Publisher
African Journal of Management and Business Research
Abstract
This research work examined the effect of flexible working arrangements on employees’ job
satisfaction in hospitality industry in Ilorin metropolis. Ten hotels were selected and 216 close
ended copies of questionnaire were distributed across the ten selected hotels to collect the
quantitative data. Five employees were also purposively selected for interview using semi
structured interview. Structural Equation Model (PLS-SEM) and SPSS were used to analyze the
quantitative data while thematic analysis was used to analyze the qualitative data with the aid of
NVIVO software. The statistical result showed a positive and significant effect of flextime, shift
work and job sharing on employees’ job commitment and employees’ productivity. Part-time on
the other hand has no significant relationship with employees’ job commitment and employees’
productivity of the selected hotels. The qualitative finding also supported the quantitative result,
it was revealed that flextime, shift-work and job sharing has a significant effect on employees’
job commitment and employees’ productivity. The qualitative findings however showed that
effective implementation of part time will have a significant impact on employees’ job
satisfaction. The study concluded that the flexible working arrangements are indeed drivers of
business as it decreases absenteeism and increases employee turnover. The study recommends
that there should be trust and effective communication between the parties. Proper
communication will allow both parties to understand the needs of each other and negotiate
terms that are acceptable to both.