Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis
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Date
2024-12
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Faculty of Management Sciences, Bayero University, Kano, Nigeria
Abstract
The study examined electronic banking services and customer pattern of behaviour in selected banks in Ilorin metropolis. Multistage sampling method was used for the selection of 210 ebanking customers as respondents for the study and data were collected using a closed ended structured questionnaire. Multiple regression analysis using STATA version 11 was employed. Findings revealed a significant effect between e-banking service and customer switching behavior in the selected commercial banks. It was concluded that e-banking customers ofcommercial banks were highly satisfied with electronic banking service with some little improvements. The paper recommends that the management and the board of banks should strive to maximize the benefits of electronic banking system to deliver improved service to their ebanking customers.