EXPLORING ISSUES AFFECTING DOMESTIC AIR TRAVELERS’ EXPERIENCES AT LAGOS AIRPORTS, NIGERIA
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Date
2022-12-16
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Journal Of Institutional Catering, Hospitality And Tourism Management (JICHTM) Vol 4, No 1 2022 eISSN: 2955-1250 url: www.journal.nhci-ng.org
Abstract
This exploratory study aims to identify challenges facing domestic air travelers at the departure hall,
domestic wing, Murtala Mohammed Airport (MMA), Lagos. The study adopts descriptive survey,
employs quantitative method and utilizes a structured and close ended questionnaire. The data
collected are presented using tabular form and analyzed using simple percentages. The paper found
that the air travelers are faced with diverse challenges. However, this study concludes that specific
strategies can be employed to curb the issues facing the travelers. It recommends that the departure
environment at the airport should be made conducive; passengers’ needs should be catered for and
process within acceptable international acceptable time frame and that government should improve
on the information technology facilities within the airport to meet international standards.