Department Business Administration

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Browsing Department Business Administration by Author "Kamoru Lanre Akanbi"

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    MANAGING INTERPERSONAL RELATIONSHIP FOR QUALITY SERVICE: A PANACEA FOR CONFLICT MANAGEMENT IN TERTIARY HEALTHCARE INSTITUTIONS IN NIGERIA
    (Advances in Management, Department of Business Administration, University of Ilorin, 2019-07-25) Kamoru Lanre Akanbi
    Medical doctors traditionally head healthcare institutions especially in the developing countries. Recently, there has been increased agitation by other healthcare professionals contesting this practice, and this has come with an avalanche of challenges. In addition, there are complex employee features such as; the reoccurring frictions among healthcare professionals over headship in hospitals, while poor interpersonal relationships which has led to inter-professional conflicts, coupled with other corporate welfare packages which have further compounded issues and worsened these agitations. This situation has led to interdisciplinary conflicts amongst the healthcare professionals. Hence, the study examined the relationship between interpersonal relationship and service quality in Tertiary Healthcare Institutions in Nigeria. A sample size of 294 respondents was selected using a stratified random sampling technique from a population of 1,120 members of staff in the University of Ilorin Teaching Hospital. The study used closed ended questionnaire to elicit information from the sampled population. The responses from questionnaire were analysed usingcorrelation analysis. The results revealed that correlation coefficients of 0.163, 0.351, 0.049 and 0.448 respectively. The study concluded that positive relationship exists between interpersonal relationship and service quality. The study therefore recommended that healthcare professionals should improve their interpersonal relationships which will lead to increased service quality to patients in the hospitals, as the relationships that exists amongst them will enhance efficient service delivery to patients.