Optimizing Service Delivery in Nigerian Banks: Leveraging Timeliness and Prioritization Strategies

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dc.contributor.authorAbdulazeez Alhaji Salau
dc.date.accessioned2024-08-02T17:02:57Z
dc.date.available2024-08-02T17:02:57Z
dc.date.issued2024-06-30
dc.description.abstractIn the banking sector, time has to be managed because with less time high quality services will be provided that means a bank will be in a position to retain customers and get more of them hence generate more income. The purpose of this study is to determine the effect of timeliness and prioritization at workplace: Analysis of cause and effect on service delivery in the Nigerian banking sector. This study uses descriptive design method, while the type of data used is primary data obtained through structured questionnaire. The population of the study was 384 customers of the three selected retail banking institutions with a sample size of 384 using Godden (2004) formula. The target population of this study is made up of all customers of First bank, Access bank and United Bank for Africa (UBA) located in Ilorin metropolis, Kwara State, Nigeria. Data was analysed using analysis of variance (ANOVA), while result of regression revealed planning of time has a positive and significant effect on service delivery with coefficient value of 0.194 and a critical value of t=2.435, p-value (0. 016) < 0.05. The study therefore recommends that Banks should go beyond offering basic services which are transactional in nature, but also concentrate on developing good relationship with customers with the sincere motive of satisfying and retaining them
dc.description.sponsorshipSelf
dc.identifier.citationAkanbi, K. L., Salau, A. A., & Hamzat, I. B. (2024). Optimizing Service Delivery in Nigerian Banks: Leveraging Timeliness and Prioritization Strategies. African Journal of Management and Business Research, 15(1), 273-284.
dc.identifier.uriDOI: https://doi.org/10.62154/7fpqz952
dc.identifier.urihttps://kwasuspace.kwasu.edu.ng/handle/123456789/2130
dc.language.isoen
dc.publisherAfrican Journal of Management and Business Research
dc.relation.ispartofseries15; 1
dc.titleOptimizing Service Delivery in Nigerian Banks: Leveraging Timeliness and Prioritization Strategies
dc.typeArticle
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