THE IMPACT OF HUMAN RESOURCES DEVELOPMENT ON SERVICE DELIVERY IN KWARA STATE POLYTECHNIC, ILORIN, NIGERIA
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Date
2018
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Politics and Good Governance
Abstract
All organizations both private and public are set up to achieve certain aims and objectives
and to do so within minimum cost and available resources used towards the achievement of
the goals. For some years Kwara State Polytechnic, Ilorin has been witnessing low-quality
staff performances. On the part of the academic staff, there was poor research knowledge,
poor teaching skills, a lack of opportunity to develop themselves, and poor interpersonal
relationship with the students and co-staff. For the non-academic staff, their low service
delivery is evident from poor knowledge of keeping records and filling system not adequately
certificated, poor minutes writing, leaking of official secrets, late work, and inability to cope
with the new technology. Realizing these problems, the Management of the Kwara State
Polytechnic, constituted the Staff Orientation and Development Committees (SODC) to
address the identified problems. The study investigated the level of accessibility of staff to the
training programmes designed by the Kwara State Polytechnic Management and appraised
the impacts of training by the Kwara State Polytechnic on staff efficiency and service
delivery. The source of data was from primary and secondary sources. The primary source consisted
of a questionnaire while secondary sources were gathered from journals and published books
related to the field of study. The finding of the study revealed that the majority of staff are well
informed and aware of the existence of the training programmes at Kwara State Polytechnic,
Ilorin. The research recommended that Training of staff should not be concentrated on a few
staff members who have served the organization for more than ten years. Training should be
extended to even the staff who have served for not less than two years if such staff is
qualified.