The Influence of Food Quality, Service and Physical Environment on Customer Satisfaction in Kwara Hotel, Ilorin, Nigeria
| dc.contributor.author | Falabi, O. M. | |
| dc.contributor.author | Akande, E. A. | |
| dc.contributor.author | Folorunso, O. S. | |
| dc.date.accessioned | 2025-04-07T12:32:38Z | |
| dc.date.available | 2025-04-07T12:32:38Z | |
| dc.date.issued | 2018-01-25 | |
| dc.description | This study examines the influence of food quality, service and physical environment using Kwara Hotel, Ilorin as case study. The main aim of the study is to investigate the role of quality food, the service delivery and physical environment of the food service establishment on customer experience. The study adopted a survey research design, utilizing a quantitative data collection approach. The findings revealed that quality of food and beverages on offer, couple with the exceptional service delivery of the establishment contribute to the overall meal experience of the guests. The findings also show that aesthetic and ambience contribute to the acceptance of the physical environment of the Food Service Establishment. | |
| dc.description.abstract | This study examines the influence of food quality, service and physical environment using Kwara Hotel, Ilorin as case study. The main aim of the study is to investigate the role of quality food, the service delivery and physical environment of the food service establishment on customer experience. The study adopted a survey research design, utilizing a quantitative data collection approach. The findings revealed that quality of food and beverages on offer, couple with the exceptional service delivery of the establishment contribute to the overall meal experience of the guests. The findings also show that aesthetic and ambience contribute to the acceptance of the physical environment of the Food Service Establishment. | |
| dc.identifier.issn | 2814-0648 | |
| dc.identifier.uri | https://kwasuspace.kwasu.edu.ng/handle/123456789/4878 | |
| dc.language.iso | en | |
| dc.publisher | Elizade University Journal of Research in Hospitality and Tourism | |
| dc.relation.ispartofseries | 1; 1 | |
| dc.title | The Influence of Food Quality, Service and Physical Environment on Customer Satisfaction in Kwara Hotel, Ilorin, Nigeria | |
| dc.type | Article |