Artificial Intelligence in Governance: A Path to Efficient Public Service Delivery in Nigeria
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Date
2024-09
Journal Title
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Publisher
Abuja Journal of Administration & Management
Abstract
The adoption of AI in governance has the potential to improve service delivery and fraud detection
in Nigeria. The study assessed Artificial Intelligence in Governance: A path to efficient public
service delivery in Nigeria. This study was entirely qualitative in nature; that relied on remote
interview also called online interview – web-based interview. Secondary data corroborated the
data generated from interview. The data generated from the aforementioned sources were
thematically analysed. The study found that that the adoption of Artificial Intelligence in
Governance has promoted on the speed of public service delivery in Nigerian agencies. Some of
several ways where AI has promoted on the speed of public service delivery in Nigerian agencies
include automation, predictive analytics etc. On objective II and proposition II, the study found
that the adoption of Artificial Intelligence in Governance has promoted fraud detection in
Nigerian agencies e.g. AI systems has helped in identifying patterns of fraudulent activity, such
usual transaction patterns or data discrepancies. The study recommended among others the need
to establish standards and protocols for the use of AI in government services that can help to
ensure that AI systems are interoperated and integrated with existing systems and processes
Finally, the study also recommended the need for the agencies to share data and information on
fraudulent activities, allowing AI systems to learn from a larger pool of data and identify patterns
more accurately.
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Citation
https://ajam.com.ng