Browsing by Author "ZEKERI ABU"

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    IMPACT OF ENTREPRENEURIAL INNOVATION ON ORGANISATIONAL DELIVERY TIME AND CUSTOMERS SATISFACTION: EVIDENCE FROM INFORMAL SECTOR
    (2020) SODEINDE, GBEMI MOSES; BRIMAH, AMINU NASSIR,; ZEKERI ABU
    Informal sector contributes significantly to the employment generation and national income in developing economy. The rate of world unemployment has tremendously increased. The level of unemployment has been on the increase because most of the third world countries including Nigeria have been incapacitated to employ workers due to economic meltdown and recession of the 1980s. it is on this instance that this study aimed at examining the impact of entrepreneurial innovation on organisational delivery time and customer’s satisfaction among the professional carpenter and furniture makers association in Lagos state. The cross sectional design was employed to describe how independent constructs affects the dependents. The study also has a population of 75,123 out of which a sample of 382 was selected from the APCF, using Kriecie and Morgan‘s (1970). Additionally, a close ended questionnaire with 5 Likert Scale point was employed in enquiring from the targeted respondents. The result of this study revealed that entrepreneurial innovation significantly affects the organisational delivery time and customers satisfaction. Hence this study concluded that entrepreneurial innovation among professional carpenter and furniture makers association in Lagos State significantly affects the organisational delivery time and customers satisfaction. Lastly, the study recommended that efforts should be concentrated on improving the entrepreneurial innovation in an organisation so as to influence the organisational delivery time and customers satisfaction
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    SERVICE QUALITY AND CUSTOMERS’ LOYALTY IN A SELECTED RETAIL BUSINESS IN LAGOS STATE, NIGERIA: QUANTITATIVE ANALYSIS
    (International Journal of Entrepreneurship, Innovation and Management, A Journal of the Department of Business & Entrepreneurship, Kwara State University, Malete, 2023-02-09) Adebayo Adeyemi Abdulwasiu; ZEKERI ABU; SULU BABAITA ISIAKA
    The study examined the service quality and customer loyalty in selected retail businesses in Lagos state, Nigeria. Quantitative research method was used as a research design; the population size was infinite as the study focused on customers of the 19 selected retail stores across Lagos state. Godden (2004) model sample size was adopted and 246 were determined as sample size, a multistage sampling technique was utilized while structured self administered questionnaire were used to collect the primary data. Out of the 246 copies of the questionnaire that was administered, 150 were finally retrieved and inputted for analysis. Standard multiple regression (SPSS version 26) was adopted to analyzed the quantitative data. Findings from the tested hypotheses revealed that all the 2 predictors variables significantly explained the dependent variables, the test of the hypothesis at 0.05(5%) level of significance did not support HO1and H02with p<0.000 respectively, jointly and significantly affected corporate reputation (r=0.720, Adj. R2 =49%) and corporate branding (r=0.545, Adj. R2=35%). The study concluded that high customer loyalty is achieved when the retail service providers are able to have excellent service quality programs that will assist the firm in achieving the mission of attracting customers and reduce the rate of customer defection. Consequently, the study recommended that the service providers should try to package their communication strategy in a way that would create awareness, arouse interest and desire and elicit actions of their customers towards their stores.