Browsing by Author "Yusuf Ismaila"

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    An Exploratory Analysis of Customer Relationship Management on End-User’s Experience in Globacom Nigeria Limited
    (Department of Business Administration University of Ilorin., 2021-03-12) Yusuf Ismaila
    Abstract This research explores the relationship between customer relationship management on end-users' experience with a particular reference to globacom Nigeria limited, Ilorin West Local Government Area, kwara State. It is oimed at finding out the extent to which a good customer relationship monogement helps in having a positive end-user experience in globocom Nigeria limited, florin West Local Government Area, kwora State. in an attempt to establish the thrust of this research, primary data was generated through self-administered questionnaire. Both descriptive and inferential statistics were utilized for data analysis with the aid of statistics package for social sciences (SPSS). Descriptive data were analyzed using simple percentoge table and regression anolytical tools were used to test the hypothesis. Primary data were obtained through a cross sectional survey, using a well-structured, self-administered questionnaire to 348 subscribers of globocom subscribers in Illorin West Local Government Area, Kwara State, Nigeria. The data were analyzed using descriptive and inferential statistics. Findings revealed that a positive and highly significant (0.05) relationship exist between sustainable service innovation and customer commitment and competitive service innovaan and product performance.
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    Changes in Educational Policies and Cultural Values in Nigerian Higher Education: A Critical Analysis
    (Department of Sociology, Ibrahim Badamasi Babangida University, Lapai, Niger State, Nigeria, 2014-09-06) Abdulraheem, Issa Ph.D; Mustapha Oladimeji Rahaman; Yusuf Ismaila
    Abstract There were many educational reforms in Nigeria with a view to improving the quality of education with particular reference to Unified Tertiary Matriculation Examination (UTME). However, the concern is that despite various reforms by the federal government in Nigerian higher education, there has not been considerable improvement in the quality and standard of education in Nigeria. The main objective of this paper is therefore to critically examine cultural values of the society as they affect the reforms of the government and how they hinder the implementation of such policies. Using qualitative method, Kwara State University as a case study and adopting reflexivity, and interview, a total of twenty two respondents were interviewed from the University and Malete, the university host. It was discovered that government plans and programmes failed to take into cognisance organisational values and hence crises continue to erupt, leading to further or continuous change in educational policies and programmes. It was also found that implementations of policies became difficult because of different organisational values and cultures in Nigerian higher institutions.