Browsing by Author "SULU BABAITA ISIAKA"

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    Business Ethics and Employees Satisfaction in Selected Micro and Small Enterprises in Ilorin Metropolis, Kwara State, Nigeria
    (KIU Journal of Social Sciences, 2018) FATAI BELLO; ISMAILA BOLARINWA KADIRI,; SULU BABAITA ISIAKA
    Micro and small Enterprises (MSE) in Nigeria continue to fail despite huge yearly sectorial allocations, policies and intervention funds that are geared towards making them the driving force of the economy. This study examined ethical practices among MSEs’ owner/managers as well as how they apply same in their managerial activities. It also examined the relationship between ethics and the employee satisfaction. The study used cluster sampling to select eighty-nine (89) business owners and one hundred and seventy-eight (178) employees of the selected businesses. The business cut across ten distinct MSEs sub-categories operating within Ilorin metropolis, Kwara State, Nigeria.. Data were collected through self administered questionnaires and analyzed using descriptive, comparative, correlation and student t-test of significance. The result obtained further showed that the owner/managers do not apply ethical practices and behaviour in their managerial style despite having substantial understanding of what constitute ethics and ethical practices. The results obtained shows that the employees perceive that their owner-managers lack ethical leadership with the mean of 2.753 falling below the 3.0 cut off point. This was shown to have negative impact on the job satisfaction of their employees and probably responsible for the continued under-performance and failure of MSEs in Nigeria. Based on these findings, it was recommended that MSE’s owner managers should introduce ethical values to their employee through role modeling and consistent practice of the same. Effort should be made to reward those who espoused high moral culture and deter those who flout the moral code.
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    Impact of Business Ethics on Performance of Selected Microfinance Banks in Ilorin Metropolis, Kwara State, Nigeria
    (KIU Journal of Social Sciences, 2018) SULU BABAITA ISIAKA; FATAI BELLO; ISMAILA BOLARINWA KADIRI
    The rise in the spate of failure of banks has become alarming despite several legal and regulatory framework put in place to prevent such. The Nigerian government upgraded the activities of the then Community Banks to Microfinance Banks to checkmate some of the observed lapses. This study examines the relationship between the business ethics of the top executives of microfinance banks in Nigeria and their financial and non financial performance. Using cluster sampling techniques, one hundred and twenty-nine (129) executives from six microfinance banks in Ilorin metropolis, Kwara State, Nigeria, were selected. Data were collected through self-administered questionnaire and analysed through descriptive, comparative, regression analysis and Correlation methods of analysis. The findings revealed that there exist a positive relationship between business ethics and the business performance of the microfinance banks. In specific terms, findings showed that the ethical index had beta-co-efficient of 0.814 while community index and diversity index had 0.55 and 0.180. all the statistics were significant at 95% confidence level. While the environmental index shows an adverse relationship to both financial and non-financial performance, the trio of ethical index, community index and diversity index had significant positive impact on the financial and non-financial performance of the microfinance banks. Based on these findings, it was recommended that the microfinance banks should ensure that they increase their presence in their host communities, reduce environmental footprint, formulate and adhere to stakeholders oriented code of business conduct in order to improve their public image, increase market share and ultimately their profitability.
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    SERVICE QUALITY AND CUSTOMERS’ LOYALTY IN A SELECTED RETAIL BUSINESS IN LAGOS STATE, NIGERIA: QUANTITATIVE ANALYSIS
    (International Journal of Entrepreneurship, Innovation and Management, A Journal of the Department of Business & Entrepreneurship, Kwara State University, Malete, 2023-02-09) Adebayo Adeyemi Abdulwasiu; ZEKERI ABU; SULU BABAITA ISIAKA
    The study examined the service quality and customer loyalty in selected retail businesses in Lagos state, Nigeria. Quantitative research method was used as a research design; the population size was infinite as the study focused on customers of the 19 selected retail stores across Lagos state. Godden (2004) model sample size was adopted and 246 were determined as sample size, a multistage sampling technique was utilized while structured self administered questionnaire were used to collect the primary data. Out of the 246 copies of the questionnaire that was administered, 150 were finally retrieved and inputted for analysis. Standard multiple regression (SPSS version 26) was adopted to analyzed the quantitative data. Findings from the tested hypotheses revealed that all the 2 predictors variables significantly explained the dependent variables, the test of the hypothesis at 0.05(5%) level of significance did not support HO1and H02with p<0.000 respectively, jointly and significantly affected corporate reputation (r=0.720, Adj. R2 =49%) and corporate branding (r=0.545, Adj. R2=35%). The study concluded that high customer loyalty is achieved when the retail service providers are able to have excellent service quality programs that will assist the firm in achieving the mission of attracting customers and reduce the rate of customer defection. Consequently, the study recommended that the service providers should try to package their communication strategy in a way that would create awareness, arouse interest and desire and elicit actions of their customers towards their stores.
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    THEMATIC ANALYSIS OF SERVICE QUALITY AND CUSTOMER LOYALTY IN SELECTED RETAIL BUSINESSES IN LAGOS STATE, NIGERIA
    (Kaduna Marketing Review, A Journal of the Department of Business Administration, Kaduna State University, Kaduna, 2023-11-10) Adebayo Adeyemi Abdulwasiu; ZEKERI, ABU; SULU BABAITA ISIAKA
    In today’s business world, customers expect high-quality services from their organization. The mutual relationship that supposes to co-exist between customers and retailers is important for both the consumers and the service providers. This study examined the service quality and customer loyalty in selected retail businesses in Lagos state, Nigeria using thematic analysis. Qualitative method was used as a research design; the population size was infinite as the study focused on customers of the 3 selected retail businesses (Shoprite, spar and Buyrite) in Lagos. Face-to-face interview was used to collect the primary data; four respondents were interviewed for the study. The data was analyzed through the help of Nvivo software version 12. Furthermore, from the outcome of the qualitative analysis, there was significant relationship between the independent variables and dependent variables through the semi-structured interviewed held with the 4 participants. The study is concluded with the observation that not all customers who got satisfied through good quality services provided by stores, in turn develop loyalty towards the store. This invariably means that not all customer satisfaction leads to customer loyalty. The study further recommended that service providers as a matter of necessity need to work on customer service delivery program that will have the intention of generating enduring customer relations with the objectives of attracting new customers, maintaining the existing ones, create brand awareness and enhance customer loyalty.