Browsing by Author "Ismaila Daudu Aliu"

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    Evaluation of Financial and Non-Financial Performance Measurement of Nigerian Deposit Money Banks
    (Department of Accounting, Faculty of Management and Social Sciences, 2014-12-20) Mubaraq Sanni; Abdulraheem Olayiwole Kadir; Ismaila Daudu Aliu
    The financial performance measurements of an entity aimed at evaluating the relevant costs of operating firms by incorporating financial measures such as operating profit and return on investment but failed to measure and integrate all the relevant non-financial factors critical to business success. Therefore, traditional accounting measures were being criticized as being inappropriate for managing businesses of corporate organizations. Consequently, most organizations fail to achieve their strategic goals and as a result are unable to promote a sustainable continuous improvement in performance measurement. In view of this, the study evaluates the relationship between the financial and non financial performance measurements of Nigerian Deposit Money banks. Judgmental sampling techniques was used to select 10 banks based on 2012 ranking by Business World, an independent weekly financial newspaper. The data were sourced through questionnaires administered on both the customers and employees of the selected banks. Multiple regression analysis was conducted to provide answer to the research questions raised. The result showed that customers’ satisfaction and employees’ satisfaction through learning and growth performance measurement perspectives are positively related to financial performance of the Nigerian Deposit Money Banks while the internal business process performance measurement perspective is negatively related to financial performance measurement. The study concludes that non-financial performance measures of customers’ satisfaction and the learning and growth of employees influenced the financial performance of Nigerian banks. Therefore, the study recommends that adequate and deserved attention should be given to the non-financial performance measure of internal business process in order to achieve the overall strategic mission and vision of an entity.