Browsing by Author "BASHIRU ADEKUNLE A"

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    EXPLORING ISSUES AFFECTING DOMESTIC AIR TRAVELERS’ EXPERIENCES AT LAGOS AIRPORTS, NIGERIA
    (Journal Of Institutional Catering, Hospitality And Tourism Management (JICHTM) Vol 4, No 1 2022 eISSN: 2955-1250 url: www.journal.nhci-ng.org, 2022-12-16) BASHIRU ADEKUNLE A
    This exploratory study aims to identify challenges facing domestic air travelers at the departure hall, domestic wing, Murtala Mohammed Airport (MMA), Lagos. The study adopts descriptive survey, employs quantitative method and utilizes a structured and close ended questionnaire. The data collected are presented using tabular form and analyzed using simple percentages. The paper found that the air travelers are faced with diverse challenges. However, this study concludes that specific strategies can be employed to curb the issues facing the travelers. It recommends that the departure environment at the airport should be made conducive; passengers’ needs should be catered for and process within acceptable international acceptable time frame and that government should improve on the information technology facilities within the airport to meet international standards.