Browsing by Author "Akintade, E. A."
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- ItemService Quality Factors as Predictor of Customers Satisfaction in Selected Medium Hotels in Metropolis, Osun State, Nigeria(Journal of Institutional Catering, Hospitality and Tourism Management (JICHTM), 2022-04-08) Falabi, M. O.; Akintade, E. A.Customer satisfaction is an important driving force in hotel organization. This is because it can increase sales and help revenue generation in hotel. It can also result into customers' loyalty, repeat patronage, and recommendation of hotel service quality products to guest and friend. The study chooses ServQual model as a conceptual framework. Quantitative data collection method was adopted. Findings showed the factors jointly contribute to customers satisfaction in medium hotels in the study area. Based on the findings, the study recommended that the medium hotel managers need to develop strategy to promote these factors in their various hotels.
- ItemThe Effect of Modern Equipment on Hotel Food and Beverages Services: A Case Study of Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria(Journal of Institutional Catering, Hospitality and Tourism Management, 2022-03-08) Akintade, E. A.; Falabi, M. O.The study emphasizes the impact of modern equipment on food and beverages production.