Faculty of Information and Communication Technology

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Browsing Faculty of Information and Communication Technology by Author "Abdulwahab Olanrewaju Issa"

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    Integration of Information System Success Model (ISSM) and Technology Acceptance Model (TAM): Proposing Students’ Satisfaction with University Web Portal Model
    (Faculty of Vocational Studies, Airlangga University, Indonesia, 2020) Ismail Olatunji Adeyemi; Abdulwahab Olanrewaju Issa
    Background of the study: The web portal is a tool that has been adopted by universities to manage data and information of students and faculty. The portal is an information system as it is driven by information. Purpose: The study proposes a model of students’ satisfaction with Web portal for the integration of Information System Success Model ISSM and Davis’ Technology Acceptance Model (TAM). Method: The methodology adopted for this study is the critical review of literature that borders on the constructs and/or variables embedded in ISSM and TAM. Findings: The study theorizes that information quality, service quality and system quality and perceived usefulness individually determine students’ satisfaction of a Web portal. The study also predicts that all of these variables compositely determine the students’ satisfaction of university Web. Conclusion: The study established that the “mandatory use” of Web portal does not primarily translate to students’ satisfaction with the portal. This is because whether users are satisfied or not, the onus is still on them to come back to use the portal.
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    Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal
    (2021) Ismail Olatunji Adeyemi; Abdulwahab Olanrewaju Issa
    This study examined undergraduate students’ satisfaction with the university portal using information system success model (ISSM). This study adopted stratified random sampling technique to select a sample size of 394 from a total population of 40,609 undergraduate students of the University of Ilorin. Questionnaire was the instrument that was used in collecting data for the study. Out of all the 394 copies of questionnaire administered, only 362 copies were returned completely filled and validated for this study. Findings show that IT professionals are responsive to students’ complaints, but they do not show enough empathy to them; the students found the portal useful, and they are satisfied with the overall use of the portal; and system quality, service quality, and information quality predict students’ satisfaction of the portal. The study shows that information quality has the highest significant impact in determining the perceived usefulness of a web portal while system quality has the least significant impact in determining the perceived usefulness of a web portal.